YoursTruly

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Yours Truly • Beauty in every detail • Confidence starts here

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Skincare

Frequently asked questions

At Yours Truly, we want you to love your purchase. If you are not completely satisfied, we’re here to help.

You may request a return within 30 days of receiving your order.
To be eligible, items must be unused, unworn, and in original packaging with tags attached.
Proof of purchase (order confirmation or receipt) is required.
If you would like a different size or color, please request an exchange within 30 days.
Exchanges are processed once we receive the original item back in acceptable condition.
Approved returns will be refunded to your original method of payment.
Refunds may take 5–10 business days to appear depending on your bank.
Shipping costs are non-refundable unless the return is due to a damaged or incorrect item.
Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.
We recommend using a trackable shipping service.

For hygiene and safety reasons, the following items cannot be returned:

Sale or clearance items (final sale)
Intimates, swimwear, cosmetics, or personal care products

To initiate a return or exchange, contact us at support@yourstruly.store with your order number and details. Our team will respond within 24–48 hours with instructions.

How do I know the quality of our products?

Each item goes through a quality check before shipping to ensure it meets our standards. We stand behind our products and want you to feel confident in every purchase.

If Item arrives damaged

Yes — if your item arrives damaged or defective, contact us within 7 days of delivery and we’ll make it right with a replacement or refund.

How do I track my order?

Once your order has been shipped, we will send you a confirmation email with a tracking link. This allows you to check the status of your package at any time. Please allow up to 24–48 hours for tracking updates to appear once your order has been processed by the shipping carrier.

Can I change or cancel my order after placing it?

We begin processing orders quickly to ensure fast delivery, which means changes or cancellations are not always possible. If you need to make an adjustment, contact us at support@yourstruly.store within 24 hours of placing your order. While we cannot guarantee all requests, we will do our best to assist you before the order ships.

I did not receive my confirmation email, what should I do?

If you have not received an order confirmation email within a few minutes of checkout, please check your spam or promotions folder. If it is not there, contact us at support@yourstruly.store so we can confirm your order details and resend the confirmation.

How long does shipping take?

Shipping times vary depending on your location and the shipping option you select at checkout. Most orders are processed within 2 to 3 business days. Once shipped, standard delivery typically takes 5 to 10 business days within the United States. International orders may take longer depending on customs and local carriers.

International shipping?

Yes, we ship worldwide. Delivery times and costs will vary depending on your location. Any customs duties, taxes, or import fees are the responsibility of the customer and may be collected upon delivery.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and the shipping option you choose. We aim to keep shipping rates as affordable as possible while ensuring reliable delivery.

What if my package is delayed or lost?

If your order is delayed beyond the estimated delivery window, please contact us at support@yourstruly.store and we will assist you in tracking it down. In the rare case of a lost package, we will work with the carrier to investigate and resolve the issue.

How can I contact customer support?

You can reach us anytime at support@yourstruly.store. If you have a question about your order, returns, or general inquiries, please include your order number (if available) so we can assist you faster.

What are your customer service hours?

Our customer support team is available Monday through Friday, 9:00 AM to 6:00 PM (MST). We do not operate on weekends or major holidays. Messages sent outside of business hours will be answered on the next business day. We aim to respond to all inquiries within 24 to 48 hours during the work week.